What are
Chargebacks?
The
chargebacks are disputed transactions, which take place between a merchant and
a customer. A chargeback is security, provided to consumers to protect them
from unauthorized transactions.
A chargeback
happens when a cardholder calls his card issuer to dispute a charge on his
account. If your customer files a dispute, you’ll get a notice from your
acquiring bank that a chargeback is pending. You can either accept it or
request it.
When a chargeback is received, you will get a chargeback reason code from the issuing the bank that gives a reason for the dispute.
How ToManage Chargebacks
Some of the
preventive measures to manage chargebacks are:
•Case Understanding:
There should be a proper method to understand the case and strategize to
eliminate it in the future.
•Merchant
Error And Elimination: The merchant error is the biggest culprit in this
situation because, if a chargeback has occurred due to the merchant’s error, then
there is no way he is on a winning side of the case. Avoid silly mistakes and
charging the same customer more than once for a single trade.
•Create
An Authorization Request: Cancel any of the transaction that ends up
stating ‘denied’ message. Always go by the rules that are set by the banks, it
would be more than helpful to manage your chargebacks.
•Get You
Team Ready For Worst: The best training should be given to the chargeback
management team, to handle the queries and disputes aggressively. There are
lots of questions of a potential chargeback prone customer as they’re irate.
Handling their queries responsibly may help you in chargeback prevention.
Chargeback
Expertz gives you wings to fight individually and gives proper chargeback
management tools and kit. Call us now PHONE: +1 855-465-4723
EMAIL: app@chargebackexpertz.com
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